Customer Service
Here at Subatomik, customer satisfaction and an extraordinary experience are top priorities.
Powered by Humans: We offer informed suggestions, answer questions, and help navigate the catalog to ensure every reader finds a book that truly resonates.
Fast, Friendly Support: Expect prompt replies via NOSTR or email for order inquiries, shipping questions, or help with returns and exchanges. Every request is valued and treated with care and respect.
No Hard Sell: Subatomik believes in creating a welcoming, low-pressure space for browsing. Customers are free to explore, ask, and approach staff without ever feeling rushed or pushed to buy. Algorithms send you down a rabbit hole, and are today's equivalent of a high pressure sales person, on steroids. We don't do that.
Recommendations & Knowledge: We love sharing literary passion and expertise, offering curated lists, thematic bundles, and in-depth guidance on genres from science fiction to cyberpunk, philosophy, technology, and more.
Community Spirit: Subatomik celebrates curiosity and discovery. If a book isn’t available or requested titles are out of stock, staff will hunt down alternatives and keep customers updated with suggestions for similar works.
Shipping: Once your order ships, an email notification will be sent with available tracking information. Shipping problem? Reach out on NOSTR or contact us using the form below with your order number.
Payment: As of August 2025, Subatomik Books has gone fully Bitcoin and crypto-only. This decision aligns with our core values of decentralization, privacy, and innovation. We offer 50% off retail price on all products when you pay with any of our accepted cryptocurrencies.
By using crypto, you're helping to sustain independent projects like ours in a world dominated by big tech and corporate bookstores. Cryptocurrencies offer lower fees by avoiding the hefty cuts taken by traditional payment processors.
Accepted Cryptocurrencies
We support a wide range of popular and reliable cryptocurrencies to give you flexibility in how you pay. Our current list includes:
★ Bitcoin (BTC)
★ Ethereum (ETH)
★ Dogecoin (DOGE)
★ Litecoin (LTC)
★ USDC (US dollar )
Returns: Hassle-free return and exchange policy within 30 days of purchase, with personalized suggestions on request for replacements.
Contact and Support Channels
Subatomik on NOSTR: Available on-site during US business hours. Reach out to a live human from 9-5 EDT (UTC-4). For more information on how to use NOSTR, click here.
Public Key: npub13pelma08r93ucg8nxf5vl7yqqk5c4eq4jmwzhd2jc7ngfdfl5x7qa3s4ay
Lightning Address: Subatomik@primal.net
Email: We can be be reached at info@subatomik.co. You can also contact by email using the form below.